Need help with registration, passwords or one-time codes?
If you are experiencing problems with registering for your pension account, forgotten username and/or password, or have not received your unique One Time Code number to complete registration, you can call us on 0121 212 8100 or email us at [email protected].
Please note the Scheme Administrators support helpline is open from Monday to Friday between the hours of 9am - 5pm.
For ALL other queries relating to your pension scheme please also contact the Scheme Administrators at the details noted at the top of the page.
For ALL other queries relating to your pension scheme please contact the Scheme Administrators at:
DSV UK Group Pension Scheme Administrator
By post:
DSV Scheme Administrator, Hymans Robertson LLP, PO Box 27169, Glasgow, G2 9NE
By telephone: 0121 212 8100
By email: [email protected]
Other schemes
If you need information about any of our other schemes, please contact your local HR or payroll department:
Human Resources Department, DSV Road Ltd, Enterprise Point, Altrincham Road, Manchester, M22 4NY
Compliments, Complaints and Disputes
Please contact us if you have any complaints or queries. We should be able to resolve most queries and problems quickly.
If we cannot resolve your complaint informally, we have a formal disputes procedure you can follow.
Useful Resources
Money Helper
At any time, if you are having difficulties in sorting out your complaint, you may wish to contact Money Helper. Money Helper can provide free advice and information to explain your rights and responsibilities.
Pensions Ombudsman
If you are not happy with the response to your complaint and Money Helper have not been able to assist, you can get in touch with the Pensions Ombudsman who can investigate your case.